Cancellation Center

Manage your bookings, review policies, and submit cancellation requests.

Tenant Cancellation Policies

Refund eligibility depends on when you cancel relative to the move-in or booking start date.

Policy Type Timeline Refund Details
Flexible Most Popular Up to 14 days before move-in Full refund of the deposit and rent. SafeRent service fee is non-refundable.
Moderate Up to 30 days before move-in 50% refund of the deposit. Full refund of the first month's rent.
Strict Up to 60 days before move-in No refund on the deposit. 50% refund of the first month's rent if canceled early enough.
Post Move-in Anytime after handover Standard 30-day notice required. Security deposit refund depends on property condition during checkout.

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My Cancellations

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